Returns & refunds
Mawlana is operated by Nana Internazionale S.R.L, VAT no. 18186491009. For help with a return, contact info@mawlana.us. This policy covers purchases made through our online store.
14 days to request a return
You may change your mind and withdraw from your purchase without giving a reason. Tell us within 14 calendar days after delivery to you or a person you nominate, other than the carrier. The period starts the day after delivery. If items in one order arrive separately, it starts after the last item arrives. If the notification deadline falls on a Saturday, Sunday or public holiday, it extends to the next working day. We offer this return window worldwide; any longer or stronger rights under applicable consumer law remain unaffected.
How to tell us
Email info@mawlana.us, use our online withdrawal function at Withdraw from contract, or send a clear statement to Nana Internazionale S.R.L, Via Frattina 86, 00187 Roma RM, Italy. Include your name and enough information to identify the order and items. You may use the optional form below. Sending your notice before the deadline is sufficient; our approval or a return reference is not required to exercise your right. Keep a copy of your notice.
Sending your scarf back
Send the items back without undue delay and no later than 14 days after telling us you are withdrawing. Dispatching them before this deadline is sufficient. Return to: Nana Internazionale S.R.L — Mawlana, Via Frattina 86, 00187 Roma RM, Italy. You pay the direct return postage for a change-of-mind return. Pack the items securely, include the order reference if possible, and keep proof of dispatch. We recommend a tracked service. The separate rules below apply to faulty or incorrect items.
Inspecting your scarf
You may handle your scarf as needed to check its nature, characteristics and function, as you would in a shop. Please return packaging and tags where possible. Missing packaging does not automatically remove your right to withdraw. Where the law allows, you are responsible only for demonstrable loss of value caused by handling beyond what is necessary to inspect the item. We will explain any such adjustment. We do not charge a restocking fee.
Your refund
We refund the amount due without undue delay and within 14 days of being informed of your withdrawal. Unless we offer to collect the items, we may withhold the refund until we receive them or you provide evidence that you sent them back, whichever happens first. For withdrawal from a whole order, the refund includes any cost you paid for our least expensive standard delivery; the extra cost of a premium delivery service is not reimbursed. We use your original payment method unless you expressly agree otherwise, without a refund fee. Store credit is not required.
Faulty, damaged or incorrect items
Email info@mawlana.us with the order details and a description of the problem; photographs can help where available. Your rights for faulty or non-conforming goods are separate from the 14-day change-of-mind period. Where Italian consumer law applies, new goods are covered by a two-year legal guarantee of conformity from delivery. You may be entitled to repair or replacement free of charge, or a price reduction or refund when the legal conditions are met. We bear the necessary costs of the applicable remedy, including return shipping. Longer or stronger mandatory rights remain unaffected.
International orders and customs
For deliveries outside the EU, you are responsible for destination import duties, taxes and carrier clearance charges that are not already collected at checkout, where permitted by applicable law. Customs procedures may delay delivery. For a return from outside the EU, contact us for available order and return documentation so the parcel can be declared accurately as returned goods. Do not mark it as a gift or declare an incorrect value. Customs relief is not automatic. Charges paid directly to a customs authority or carrier may require a separate refund request to that organisation. We do not automatically deduct unverified customs charges from your refund or remove your consumer rights because of customs delays or a cross-border return.
Optional withdrawal form
Complete and send this only if you wish to withdraw. To: Nana Internazionale S.R.L, Via Frattina 86, 00187 Roma RM, Italy; info@mawlana.us. I/We give notice that I/we withdraw from the purchase of these goods: ____. Order number (if available): ____. Ordered on / received on: ____. Consumer name(s): ____. Consumer address: ____. Date: ____. Signature (only if sent on paper): ____.